Technical Support Engineer

Job Category: Development
Job Type: Full Time
Job Location: Malad (W)
  • Take ownership of customer issues reported and see problems through to resolution
  • Research, diagnose, troubleshoot, identify solutions to resolve customer issues
  • Ensure proper recording and closure of all issues
  • Prepare accurate and timely reports
  • Document knowledge in the form of knowledge base tech notes and articles
  • Follow the SLA for issues with respect to the severity.

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